Watch My Booking Privacy Policy

This Privacy Policy describes how Watch My Booking (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use www.watchmybooking.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

• communicate with you,
• provide the Services,
• comply with legal obligations,
• enforce any applicable terms of service, and
• protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

• Basic contact details (e.g., name, email address, phone number).
• Account information (e.g., username, password, account settings).
• Customer support information (e.g., information you include when you contact us).
• Booking-related information you provide (e.g., details you submit for price monitoring and alerts, such as reservation details and travel dates).

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to collect Usage Data.

Usage Data may include:

• device information,
• browser information,
• network connection information,
• IP address, and
• information about how you access and use the Site and Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• companies that support our Site and Services (e.g., hosting, analytics, email delivery),
• communications providers that help us send emails and SMS (where applicable), and
• advertising/marketing partners (if used).

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we and third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see Third Party Websites and Links below.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing the Services

We use your personal information to provide and operate the Services, including to:

• create and manage your account,
• provide price monitoring and alerts,
• send service-related notifications (including by email and SMS where applicable),
• administer your requests, and
• provide customer support.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email or text message and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

You can opt out of marketing emails at any time using the unsubscribe link in the emails. If you opt out, we may still send you non-promotional messages related to your account or the Services.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us.

Communicating With You

We use your personal information to respond to you, provide support, and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or become unavailable.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• Service providers that perform services on our behalf (e.g., hosting, data analytics, customer support tools, email/SMS delivery providers).
• Business and marketing partners (e.g., advertising partners) to provide services and, where applicable, advertise to you.
• When you direct, request, or consent to our disclosure of certain information to third parties.
• Affiliates or others within our corporate group (if applicable), in order to run our business.
• Legal and safety reasons, including to comply with applicable legal obligations (e.g., subpoenas, court orders), enforce terms, or protect the Services and rights of users or others.
• Business transactions, such as a merger, acquisition, or bankruptcy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may enable you to post reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone.

We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to personal information we hold about you and details about how we use and share it.

Right to Delete: You may have the right to request that we delete personal information we maintain about you.

Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails related to your account or your use of the Services.

Exercising Your Rights

You may exercise your rights by contacting us using the contact details below. We may need to verify your identity before responding to your request.

You may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: admin@watchmybooking.com